AVERTING CLICHES WHEN CONTROLLING CONFLICT

Averting Cliches When Controlling Conflict

The usage of empathy by employees is usually a direct attempt to shut the consumer up. Customers can sense this and that is The key reason why they generally periods respond negatively. Phrases like "I listen to Everything you're indicating", "I understand how you really feel" or "I comprehend what you mean" are of very little value if what staff m

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